Questions before purchasing
How much are the shipping costs
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long does delivery take
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I return my goods?
You can contact us through our contact page! We will be happy to assist you.
Questions about the vital monitor
Are there any costs to pay after purchasing the vital monitor?
No, you only pay once and do not have to pay any additional costs. You can get all updates, further developments and bug fixes free of charge via the respective app store.
Can one vital monitor be used by multiple users?
1. About the Quickcheck measurements: However, the vital monitor is not calibrated to the body. This is used for one-off measurements within longer intervals.
2. Via a partner ID : In addition to purchasing your vital monitor, you must purchase a so-called partner ID in the shop. Suitable for people who live in the same household.
Is my data safe?
Where can I find the operating instructions?
When does the system start providing valid data?
7-10 morning measurements are necessary for the initial calibration. Unlike other systems, we work with your own vital signs and not statistical averages. Your values are already displayed during these 7-10 measurements, but these can become even more meaningful with further morning measurements. From these 7-10 measurements, the system derives an individual baseline and is thus adapted to your body .
Are measurements possible without an internet connection?
Any number of measurements are possible, even without an internet connection. Your measurement data will be cached on your device and automatically transferred to the server the next time you connect to the Internet and your results will be calculated. Important: Do not log out of the Vitalmonitor app while there are still unsaved measurements. When you log out, all unsaved measurements will be deleted!
How accurately does the vital monitor measure?
With just one RR interval, conventional heart rate belts already have a fluctuation range of around 20 milliseconds. Added to the entire recorded ECG, this results in considerable measurement inaccuracy when using pulse belts.
Based on this insight, we developed our own sensor so that we can provide our users with the most accurate measurements and evaluations. The Vitalmonitor Nano samples at a frequency of 300 Hz. In addition, our software detects occasional extrasystoles and does not include them in the calculation.
When is the ideal time for the morning measurement?
We have found that there are people for whom waking up with or without an alarm clock causes a brief moment of stress , or that the body needs a certain amount of time to get going. This affects many of our users. For these affected users, the results of the morning measurement 15 minutes after waking up were sometimes much more stable than immediately after waking up.
First of all, you should have taken morning measurements on at least 7-10 days so that the system is reasonably calibrated. Of course, you can also carry out status measurements. You can then carry out a very simple self-test. Measure 3 days in a row 1x immediately after waking up and again about 15 minutes later. In the 15 minutes between the first measurement and the new measurement you can carry out your morning errands. Shower, go to the toilet, brush your teeth, make breakfast (don't eat it yet!), get dressed. Please only carry out activities that do not cause your heart rate to rise significantly (running to the bakery is not recommended).
Then sit on an armchair or on your bed (with a backrest) and take the second measurement. Please make sure that you stay in the measuring position for at least 1 minute before starting the measurement. If the two results are relatively the same , then the time of measurement doesn't really matter to you. If the two measurement results differ significantly from each other, you are one of those users for whom the measurement time is not important. If possible, we recommend that you choose the measurement time 15 minutes after waking up (e.g. shortly before breakfast). Please carry out the test on at least 3 consecutive days to determine significance.
Can you use the vital monitor as a 24-hour ECG?
The vital monitor is not a 24-hour ECG. There is a very simple reason for this: a 24-hour ECG only measures one day of your life. You can be stressed or relaxed on this day, maybe you're a little sick or just in great shape. In any case, one day of your life says little about your long-term vital status.
- provide a picture over time
- show stress and recovery reactions
- allow long-term monitoring
- Measurement conditions are standardized
- 3 minute measurement every morning while sitting leaning
- selective statement
- One day's logging/diagnostics
- Results depend heavily on the state of the day
- Regular processes are recorded
How does my coach get access to my values?
In order for your coach to have access to your values, he or she must be a Vitalmonitor user himself. In order for his Coach ID to be activated, he must click the small triangle next to his profile picture in the portal, go to Settings and follow the steps under “Become a Coach” on the next screen.
In your APP under Settings > My Coaches you can add your coach by entering your ID. This person will then immediately have access to your values in the web portal.
The belt does not connect to the APP
Note that the VM Nano will not pair. Start the app & start the measurement there.
Android : In order for the VM NANO to work, location detection for the Vitalmonitor app must be turned on in Android. Unfortunately, this is necessary on Android so that a Bluetooth connection can be established (On Android, Bluetooth Low Energy is connected to the location services due to so-called beacons (a Google technology that uses small Bluetooth LE transmitters to enable better location determination). Therefore, there are no location services without them Bluetooth connection). We do not query the location.
How can I become a coach?
To become a coach, you should first attend a Vitalmonitor Basic training course in order to be able to look after your Vitalmonitor users accordingly. After you have attended a training course, navigate to Settings in the portal (small arrow next to your photo). Then select “Become a coach” in the left menu and confirm the “Become a coach” button. An email will then be sent to us with your request. Your coach access will then be released by us after we have verified your training attendance.
The NANO vital monitor has a built-in battery. This lasts 2-3 months with 2 measurements/day (unclip a contact point to switch it off). As long as it is charging, the LED lights up red. When it is fully charged it changes to green. If you are not using the VM NANO, please fully charge the battery every 3 months to avoid damaging it.
When is a good time for a biofeedback exercise?
- after stressful situations
- if you have problems falling asleep
- as a break during the day
- to regain concentration
Why do the heart rate variabilities in the measurements differ from the data in biofeedback?
You cannot compare the heart rate variabilities from the measurement and the biofeedback exercise. Only the HRV of the resting phase is used for the measurements. In the biofeedback exercise there is only the breathing phase in which the HRV is automatically much higher (since the heartbeat adapts to breathing).
So you should only compare measurements and only compare biofeedback exercises with each other.
What is the point of this biofeedback measurement if the two measurement parameters are also measured in the normal measurement?
The biofeedback exercise is an exercise and not a measurement. It is used to train the parasympathetic nervous system (the part of your autonomic nervous system that is responsible for recovery and calm) in order to be able to process stressful situations better. The “resting pulse” parameter is used to assess the results from heart rate variability. “Heart rate variability” should increase with regular applications of the biofeedback exercise.
2 quick checks within a few hours give different values
The quick check is a snapshot of heart rate variability. At the moment of a measurement, the person taking the measurement can have the HRV values of a 50-year-old. 3 hours later he could have the HRV values of a 25 year old. This can have very different reasons. For example:
- During one of the measurements, the person taking the measurement may not have had stable measurement conditions: coughing, swallowing, moving, etc.
- He may have eaten something in the last 1-2 hours before the first measurement
- He could have played sports
- He could have been upset about something during the first measurement
- He may have recovered in the meantime
That's why the quick check is not as accurate as the normal measurement. For the quick check, the vital monitor has no way of adapting to the body of the person taking the measurement. To ensure that quick checks are still as meaningful as possible, it is important to take measurements while sitting and resting. It is best for the person taking the measurement to sit down for a minute, come down and then start measuring!
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